WIFONIC HOTEL CRM is a unique Customer Relationship Management (CRM) and Guest Experience Management (GEM) software solution designed specifically for the  hospitality  industry to build customer loyalty. Leading hotel management companies use WIFONIC HOTEL CRM at the property and enterprise level to manage guest loyalty, guest recognition, service delivery and the facility. Overall, WIFONIC HOTEL CRM improves guest satisfaction, lowers operating costs, and increases revenues.

We all know that the cost of retaining current clients Is much lower than the cost to acquire new ones. So our hotel marketing plan should take this in consideration and target repeat and one time guests to promote loyalty. 

WIFONIC HOTEL CRM for hotels aims to increase the repeat factor of your guests or clients. But we also attract new clients at the same time. We also provide a CRM system that will help you manage your hotel’s customer or guest database. It is essential to know who stays at your hotel, how often and when for client loyalty and retention strategies.

Increase your businesses integrity

Industry standard Accounting and Fiscal Control helps you maintain integrity where it matters most - in your pocketbook.  We believe in proper fiscal control and make sure our solution meets the stringent standards that you and your accountant require to keep the business running smoothly.

Improve your customer service

By having guest history at your fingertips, remember guest preferences and improve your guest experience.

Increase your revenue

By effectively managing reservations, rooms and rates with powerful Management tools. 

STOP paying commissions

NO Fee and NO Commission. Online Reservations are available to help you save costs. You can do online booking your own.

Save costs

By tying it all together & Integrated systems: Website Bookings, Central Reservation Systems, Call Accounting Systems, VoIP System, WiFi Complimentary System, In-room services, Back Office Accounting and more!

Campaign Management

Based on stay patterns and preferences you are able to send targeted, relevant and high quality HTML email messages to your guests and leads. This guest profiling system of email marketing with newsletters and special offers is aimed at an increased stay frequency, higher ADR and branding.

Distressed Inventory Management

For periods of low demand you can filter on guests who stayed with you during specific periods and on other criteria to launch a targeted aggressive offer. As you only make the offer available to a carefully selected segment of your guests, you will not erode your price positioning or branding, and still be able to push distressed inventory and offset weak demand.

Intelligent Emailing

Through connecting our WIFONIC HOTEL CRM to your hotel PMS you can now automatically send "intelligent" emails that are highly personalized and customized for each guest;

• Confirmation emails
• Pre-arrival emails
• Thank you emails
• Guest satisfaction survey
• Feedback

It is important you send the right message, to the right guest, at the proper time … all to enhance the guest experience.

Reporting

Measure the results of your electronic marketing campaign and know exactly how much revenue was generated by each email and campaign. You will be able to learn more about your guests’ preferences and buying habits and get their feedback from the guest satisfaction survey. Most importantly you will be able to quantify this information in numbers and revenue. You will be provided with the following reports:

• Campaign ROI Report
• Email Performance Report
• Profile Report
• Bounce Report

Guest Recognition

To know more about guest and to serve better.

Incident Tracking

Solving problems timely without leaving any un-solved issue.

Rapid Responce

Priority required requests are tracked and solved.

Improvement Analysis

To improve service quality and reduce cost.

Guest Comment Card Tracking

To evaluate and analyze guest feedbacks.

Relationship Marketing

Marketing through guest history analysed with requests and comments.

Facilities Maintenance

Planned room and property maintenance to offer problem free service.

Communication Server

All requests are delivered to specific person on time via electronic transmission.

Enterprise Level CRM

For hotel groups which like to know their important guest in all of their hotels.

Other Features-

• Single enterprise view of the customer
• User-friendly access to profiles and reports
• Guest contact & correspondence management
• Data cleansing & address correction
• Streamlined exception management
• Automated and manual guest classification
• Website signup and editing
• Points, nights or revenue based rewards
• Customer viewable visit and reward status
• Reward fulfillment automation
• Enterprise incident tracking
• Enterprise incident reporting
• Executive quality dashboard
• Corporate guest relations
• Identify and recognize repeat customers
• Build request and problem history
• Track unlimited preferences
• Anticipate repeat guest needs
• Interface with PMS
• Configure to match existing surveys
• Track multiple surveys of any length
• Mail merge feature simplifies follow-up letters
• Create graphs to pinpoint problem areas
• Improve employee productivity
• Track guest requests
• Manage and improve response time
• Increase reliability
• Improve staff productivity
• Maintain consistent service
• Schedule and track room preventive maintenance
• Manage work order process
• Eliminate paper processes and streamline workflow
• Installs with extensive PM and problem checklists
• Generate reports and graphs to identify trends
• Automate dispatching process with two-way messaging
• Receive and close requests by pager or cell phone
• Streamline housekeeping, engineering, room service and more
• Escalate overdue calls to e-mail or pager
• Reduce radio traffic and labor cost of dispatcher