WiFonic IT & Network Solutions - CRM

Latest Updation

"Atithi Devo Bhava". Guest is GOD & treat Him like a Deity.

Increase your guests & customers Loylity

Keep tracking of your Valued Customers

Better Customer Relationship gives better marketing

Increase your Hotel Business Integrity

Why HOTEL Customer Relationship Management (CRM )?

	*1. What is the trend in your repeat guest rate?*
*2. Who are your guests ?*
	*3. Which guests must be recognized when they arrive today?*
*4. Are you doing your job in providing the hotel with the ability to communicate with your guests, both pre and post arrival?*
	*5. Do you collect the preferences and interests of your guests before they arrive?*
*6. Do you take care the interest of your guests regarding new facilities and value added services offered by your hotel ?*
	*7. What is your sales team booking, travel agent booking and online booking trend ?*
*8. How do your Repeat Guests compare to your First Time Guests in terms of overall spending ?*
	*9. Who are your best Corporate Transient Accounts?*
*10. What past groups generated the highest amount of incremental revenue during their stays?*
	*11. What does your guest database look like in terms of Recency-Frequency-Monetary (RFM)?*
*12. How did your last major marketing campaign perform?*
	*13. What are your top feeder markets for Leisure Weekend Business, both Peak and Off-Season?*
*14. Can you have a list of e-mail addresses for an e-blast promoting your Holiday Season weekend getaways?*
	*15. What is the spend at your hotel restaurants by market segment and week-part of stay?*
*16. Who are your top "lost" guests?*
	*17. Who are your Top Travel Agencies and what Market Segments are they supporting?*
*18. Do you take care your guests interest for Health?*
	*19. Which Travel Agencies used to book a lot of Leisure business but have not done so within the last two years?*
*20. Which guests do you need to collect additional information from when they check in today?*
	*21. How you can send your new facilities offer email and letter to visited guests ?*
*22. What are the trends in your mix-of-business and distribution channels?*
	*23. Who are the guests that you need to contact pre-arrival to make sure that they get a reservation at their favorite hotel restaurant?*
*24. Do you take the swimming interest of your Guets ?*
	*25. Which guests arriving within the next 30 days are heavy Spa users?*
*26. Do yopu take care your guests Travel interest ?*
	*27. Do you know your guests are interested for WiFi ?*